Original Equipment Warranty

JBM Electronics provides the Purchaser with a limited warranty which covers units returned to our factory for repair. Under this warranty, the following support is provided:

The Purchaser is responsible for securing a Return Authorization number (RA) from JBM and returning the defective unit to our factory, freight prepaid. Covered units will be repaired at no charge and returned, freight prepaid, via UPS Ground Service. If another method of shipping is requested, the Purchaser will be invoiced for the freight charges. Units not covered by a warranty will be repaired on a fixed charge basis after receipt of a purchase order.

All repairs are guaranteed for 90 days or the remainder of the Original Equipment Warranty, whichever is longer.

Under the Original Equipment Warranty, JBM will correct any software defects through telephone and email support. If appropriate, a new program will be provided to correct identified defects.

The Purchaser may request a JBM programmer for on-site corrective action. If JBM concurs, the Purchaser's responsibilities are:

	Payment for all travel expenses.
	Payment for all programmer hourly charges. The Purchaser will be billed for these charges only if it is determined that the JBM equipment was working properly but was not correctly installed.

JBM will provide assistance in configuring our units to your installation's requirements under the Original Equipment Warranty. We will provide you with telephone assistance and setup of the unit through a dial-in modem connection as appropriate for your installation.

JBM offers configuration support for related non-JBM equipment (i.e. modems) on a fee basis. This service is separate from the normal warranty coverage for our products.

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